Business systems

Jonathan Morris and Kelli Hayes Smith discuss travel agent productivity and the difference between being busy and making meaningful business progress.

Are You Busy or Productive in Your Travel Business?

Lara Morris / October 14, 2026

A full calendar does not always mean your travel business is moving forward. Jonathan Morris and Kelli Hayes Smith discuss workflows, automation, marketing and the difference between staying busy and doing productive work.

Jonathan Morris and Kelli Hayes Smith discuss travel agent business planning for 2027 on the Charting the Course podcast.

Podcasts

How to Build a Stronger Travel Agent Business for 2027

Lara Morris / October 8, 2026

A healthy travel business is about more than sales volume. In this episode of Charting the Course, Jonathan Morris and Kelli Hayes Smith discuss the systems, client relationships and decisions that help travel professionals build sustainable businesses for 2027 and beyond.